Managing Subscription
Complete guide to subscribing, upgrading, and managing your Clocky subscription.
Pricing Tiers
Free tier
Perfect for small teams.
Price:
- $0/month
Included:
- 5 active users
- 1 year data retention
- All core features
- Basic leaderboards
- Session history & stats
Limitations:
- Standard cooldowns
- Basic rate limits (60 commands/min)
- No projects or work types
- No session editing
- No data export
- No advanced analytics
Best for:
- Small teams (under 5 people)
- Testing Clocky before committing
- Low-frequency usage
- Personal projects
Premium tier
The complete solution for growing teams.
Price:
- $4.99/month (billed monthly)
- $49.99/year (save 17% - two months free!)
Included:
- 100 active users (20x more than Free)
- 5 years data retention (5x longer than Free)
- 2x higher rate limits (120 commands/min)
- 50% faster cooldowns
- Projects and work types
- Session editing
- Data export
- Advanced analytics
- Extended leaderboards
- Priority support (24-hour response SLA)
- Beta program access
- All Free tier features
Best for:
- Growing teams (6-100 people)
- Professional work environments
- Teams needing long-term history
- Organizations requiring full features
Pro tier
For power users and large teams.
Price:
- $9.99/month (billed monthly)
- $99.99/year (save 17%)
Included:
- Unlimited users
- 10 years data retention
- 3x higher rate limits (180 commands/min)
- 50% faster cooldowns
- Unlimited projects and work types
- All Premium features
- Priority support
Best for:
- Large teams (100+ people)
- High-volume time tracking
- Long-term data retention needs
- Teams needing unlimited resources
Lifetime tier
Pay once, use forever.
Price:
- $149.99 one-time payment
Included:
- Unlimited users
- Unlimited data retention
- Maximum rate limits (300 commands/min)
- 50% faster cooldowns
- API access
- Audit trail
- Custom branding
- All Pro features
- Dedicated support (4-hour response SLA)
Best for:
- Long-term Clocky users
- Best value for money
- Organizations wanting permanent access
- Users who prefer one-time payments
Subscribing
How to subscribe
Step 1: Visit the dashboard
Go to dashboard.clockybot.com
Step 2: Log in with Discord
Click "Login with Discord" and authorize Clocky to access your account.
Step 3: Select your server
Choose the Discord server you want to manage.
Step 4: Navigate to Subscription
Click "Subscription" in the sidebar menu.
Step 5: Choose your plan
You'll see:
- Your current tier and usage
- All available plans with pricing
- Feature comparison
- Upgrade buttons
Step 6: Complete payment
Click the upgrade button to proceed:
- Secure payment processing via Stripe
- Accepts all major credit/debit cards
- No payment information stored by Clocky
Step 7: Confirmation
- Instant upgrade - no waiting
- Page refreshes with new tier
- Access to new features immediately
Managing Subscription
View subscription details
Visit the Subscription page in the dashboard to see:
- Current tier (Free, Premium, Pro, Lifetime)
- Billing cycle (monthly, annual)
- Next billing date
- Payment amount
- Active user count vs limit
- Data retention period
Update payment method
Via Dashboard:
- Go to Subscription page
- Click "Manage Billing"
- Opens secure Stripe portal
- Add new card or update existing
- Changes take effect immediately
View invoice history
Via Dashboard:
- Go to Subscription page
- Click "Manage Billing"
- Opens Stripe portal with all invoices
- Download PDFs as needed
Via email:
- Each billing cycle sends invoice email
- Keep for accounting/tax purposes
- Download PDF from email link
Upgrading & Downgrading
Upgrading from Free to Premium
Process:
- Go to Subscription page
- Click "Subscribe" on Premium plan
- Choose monthly or yearly billing
- Complete payment
- Instant upgrade - effective immediately
What happens:
- User limit increases from 5 to 100 immediately
- Data retention extends from 1 year to 5 years
- Rate limits increased to 120/min
- Premium features unlock immediately
- No data loss or migration needed
Upgrading from Premium to Pro
Process:
- Go to Subscription page
- Click "Upgrade" on Pro plan
- Review proration details
- Confirm upgrade
What happens:
- User limit becomes unlimited
- Data retention extends to 10 years
- Rate limits increased to 180/min
- Prorated credit applied for unused Premium time
Upgrading to Lifetime
Process:
- Go to Subscription page
- Click "Subscribe" on Lifetime plan
- Complete one-time payment
- Instant upgrade - effective immediately
What happens:
- All limits become unlimited
- Data retention becomes permanent
- Rate limits increased to 300/min
- Lifetime-exclusive features unlock (API, audit trail, custom branding)
- Any existing subscription is automatically canceled
- No more recurring charges
Switching billing cycles
Monthly to Annual:
- Go to Subscription page
- Click "Switch to Yearly" on your current plan
- Review proration (credit for unused monthly time)
- Confirm switch
Example: You're on Premium monthly ($4.99/month), 15 days into billing cycle. You switch to annual ($49.99/year).
- Credit: ~$2.50 (50% of monthly fee for unused 15 days)
- Charge: ~$47.49 ($49.99 - credit)
- Next charge: In 365 days
Downgrading
Process:
- Go to Subscription page
- Click "Cancel" on current subscription
- Subscription ends at billing period end
- Tier reverts to Free when period ends
When it takes effect:
- Not immediate - at end of current billing period
- You keep paid access until then
- No refund for unused time
What happens to your data:
- Data is NOT deleted
- Data follows new tier retention policy
- Data older than retention period is archived
- You can export before downgrading
Canceling Subscription
How to cancel
Via Dashboard:
- Go to Subscription page
- Click "Cancel Subscription"
- Confirm cancellation
Cancellation policy
Effective date:
- Access continues until end of billing period
- No immediate loss of features
- No refund for unused time (except 30-day satisfaction guarantee)
What happens to data:
- Data is NOT deleted immediately
- Data follows Free tier retention (1 year)
- Data older than 1 year is archived
- You can re-subscribe anytime to restore archived data
Can I resubscribe? Yes! Go to Subscription page anytime to reactivate.
- Archived data is restored
- Same subscription terms available
- No penalty for re-subscribing
30-day satisfaction guarantee
If you're not satisfied with your paid plan, we offer full refunds within 30 days:
How to request:
- Contact support via the Support page
- Explain your concerns
- We'll process your refund
- Refund issued within 5-7 business days
Eligibility:
- Within 30 days of initial subscription
- One refund per server
Billing
Payment processing
Payment processor: We use Stripe for secure payment processing:
- PCI DSS compliant
- Industry-leading security
- No payment data stored by Clocky
- Encrypted transactions
Accepted payment methods:
- Visa, Mastercard, American Express, Discover
- Debit cards
- Apple Pay, Google Pay
Billing cycles
Monthly billing:
- Charged on same day each month
- Example: Subscribe on March 5 → charged on 5th of each month
- Can cancel anytime
- Flexible for short-term needs
Annual billing:
- Charged once per year
- Save 17% vs monthly
- Example: Subscribe on March 5 → next charge March 5, 2026
- Best value for long-term use
Failed payments
If a payment fails:
Day 0 (payment due):
- Payment attempt fails
- Email notification sent
- Retry in 3 days
Day 3:
- Second payment attempt
- Email reminder sent
- Retry in 4 days
Day 7:
- Third payment attempt
- Final warning email
- Retry in 7 days
Day 14:
- Subscription suspended
- Premium features disabled
- Downgrade to Free tier
- Data preserved for 30 days
To recover:
- Update payment method via Manage Billing
- Contact support if needed
- Reactivate subscription
- Access restored within minutes
Receipts and invoices
Automatic emails:
- Receipt after each successful payment
- Invoice with each billing cycle
- PDF attached to email
- Suitable for accounting/expense reports
Frequently Asked Questions
Can I change from monthly to annual billing?
Yes! Go to Subscription page and click "Switch to Yearly". You'll receive a prorated credit for your unused monthly time.
What happens if I exceed my user limit?
New users cannot check in until you upgrade or users become inactive. Existing users continue working normally.
Do you offer non-profit discounts?
Contact support with proof of non-profit status to discuss options.
Is there a setup fee?
No. Only pay the subscription price.
Can I pause my subscription?
Subscriptions cannot be paused. You can cancel and resubscribe when ready.
What if I need more than 100 users?
Upgrade to Pro or Lifetime for unlimited users.
Can I switch payment methods?
Yes. Go to Subscription page and click "Manage Billing" to update your card.
What currency do you charge in?
USD. Your bank converts to local currency if needed.
Contact Support
Questions about pricing or billing?