Contact Support
Need help? We're here for you.
Before contacting support
Please check these resources first - you might find your answer immediately:
Support channels
Discord Support Server
Join our official support server for:
- Live help from our team and community
- Bug reports and feature requests
- Announcements and updates
- Direct communication with developers
Email Support
For private inquiries, billing questions, or sensitive issues:
Email: support@clockybot.com
Response time: Within 24-48 hours
When contacting support
Please include the following information:
- Name
Your Discord username- Description
Include your full username (e.g., username#1234 or @username)
- Name
Server name/ID- Description
The Discord server where the issue occurred
- Name
Command used- Description
Which command you ran (e.g.,
/checkin,/stats)
- Name
Error message- Description
Full text of any error message or screenshot
- Name
Expected behavior- Description
What you expected to happen
- Name
Actual behavior- Description
What actually happened
- Name
Screenshots- Description
Include screenshots if applicable (hide any sensitive information)
Premium support
Premium, Pro, and Lifetime subscribers receive:
- Priority support: Faster response times
- Dedicated channels: Private support channels in our Discord
- Direct access: Communicate directly with senior support staff
Run /billing in your server to check your current tier.
Report a bug
Found a bug? Help us fix it:
- Check if it's known: Search our support server's bug reports channel
- Provide details: Include all information listed above
- Be specific: The more details, the faster we can fix it
- Follow up: We may need additional information from you
Feature requests
Have an idea for Clocky? We'd love to hear it!
- Join our support server
- Post in the #feature-requests channel
- Explain your use case and how it would help
- Vote on other users' requests
Popular requests are prioritized in our development roadmap.
Emergency contact
For critical security issues or data breaches:
Email: security@clockybot.com
Do NOT post security issues publicly. We'll respond as quickly as possible.
Response times
| Channel | Typical Response Time |
|---|---|
| Discord Support Server | Minutes to hours (community + staff) |
| Email (general) | 24-48 hours |
| Email (premium) | 12-24 hours |
| Security issues | ASAP (within hours) |
Additional resources
Before posting in support: Try searching our documentation and FAQ first. Most common questions are answered there, and you'll get your answer faster!