Contact Support
Need help? We're here for you.
Before contacting support
Please check these resources first - you might find your answer immediately:
Support channels
Discord Support Server
Join our official support server for:
- Live help from our team and community
- Public setup and bug help in
#get-help - Product suggestions and voting in
#ideas - Announcements and updates
- Direct communication with developers
Email Support
For private inquiries, billing questions, or sensitive issues:
Email: support@clockybot.com
We do not publish a guaranteed response time. Include the details below so the team can investigate efficiently.
When contacting support
Please include the following information:
- Name
Your Discord username- Description
Include your full username (e.g., username#1234 or @username)
- Name
Server name/ID- Description
The Discord server where the issue occurred
- Name
Command used- Description
Which command you ran (e.g.,
/checkin,/stats)
- Name
Error message- Description
Full text of any error message or screenshot
- Name
Expected behavior- Description
What you expected to happen
- Name
Actual behavior- Description
What actually happened
- Name
Screenshots- Description
Include screenshots if applicable (hide any sensitive information)
Report a bug
Found a bug? Help us fix it:
- Check if it's known: Search existing posts in
#get-help - Provide details: Include all information listed above
- Be specific: The more details, the faster we can fix it
- Follow up: We may need additional information from you
Feature requests
Have an idea for Clocky? We'd love to hear it!
- Join our support server
- Post in
#ideas - Explain your use case and how it would help
- Vote on other users' requests
Popular requests are prioritized in our development roadmap.
Sensitive reports
Do not post account, billing, privacy, or security-sensitive information in a public Discord channel. Email support@clockybot.com with the minimum information needed to identify the issue. Do not include passwords, tokens, or payment-card details.
Additional resources
Before posting in support: Try searching our documentation and FAQ first. Most common questions are answered there, and you'll get your answer faster!