Frequently Asked Questions
Answers to common questions about using Clocky Bot for Discord time tracking.
General
What is Clocky?
Clocky is a Discord bot for tracking work sessions. Members check in and out with slash commands, view personal history and statistics, and control whether they appear on the server leaderboard.
How do I install Clocky?
Follow the Installation Guide. You need permission to add applications to the Discord server.
Which commands should I learn first?
/checkinstarts a work session./checkoutends it./statssummarizes worked time./historyshows recent sessions./helplists available commands.
Time tracking
How are breaks handled?
Break tracking is available on Premium, Pro, and Lifetime when a server administrator enables it. Use /break start, /break end, and /break status during an active work session.
What if I forget to check out?
Clocky supports automatic checkout after the server's configured number of hours. A server administrator can also close a stuck session with /admin-close-session.
Can a completed session be corrected?
On Premium, Pro, and Lifetime servers, a server owner or member with Manage Server or Administrator permission can correct a completed session in the dashboard. A reason is required and every change is recorded in per-session correction history. Members cannot edit their own sessions through a Discord command. See Correcting Completed Sessions.
Are members visible on leaderboards by default?
Yes. Members are visible by default. Use /public visibility:off to hide your totals or /public visibility:on to become visible again.
Plans
What plans are available?
| Plan | Price | Active users | Reporting history |
|---|---|---|---|
| Free | $0 | 5 | 1 year |
| Premium | $4.99/month or $49.99/year | 100 | 5 years |
| Pro | $9.99/month or $99.99/year | Unlimited | 10 years |
| Lifetime | $149.99 one-time | Unlimited | Unlimited |
An active user is a member who started at least one Clocky work session in that server during the preceding 30 days. When the cap is full, an existing active member can continue working, while someone outside that active set must wait for capacity or use an upgraded plan.
What do paid plans unlock?
Premium, Pro, and Lifetime unlock verified break tracking, projects, manager correction of completed sessions, dashboard analytics and CSV export, and configurable server settings. See the plan comparison for quantitative differences.
Is Pro a different feature package from Premium?
The verified capabilities are the same. Pro is for servers that need unlimited active users and projects, higher command throughput, or a ten-year reporting-history window.
Does Clocky automatically delete data after the reporting-history window?
The plan window controls how far back standard reports and exports can access. Clocky does not document automatic archival or deletion based solely on the subscription tier.
Billing
How can an administrator subscribe?
Use the web dashboard for Stripe billing. Discord may also show native Premium App products through /subscribe. A server cannot use both billing sources simultaneously.
How do I cancel?
Manage a Stripe subscription in the Clocky dashboard. Manage a Discord subscription in Discord's subscription settings. Access continues according to the end date displayed by the billing provider.
Can I purchase Lifetime while subscribed?
An active or grace-period recurring subscription must be managed first. Open the server's Subscription page for the action available to its current billing state.
Privacy
What data does Clocky use?
Clocky uses Discord identifiers, work-session timestamps, break records, server configuration, privacy preferences, and billing status needed to operate the service. It does not need your Discord password or payment-card details.
How do I export my data?
Run /data-export. Clocky replies privately and attempts to deliver the generated JSON export by direct message.
How do I request deletion?
Run /data-delete current-server for one server or /data-delete all-servers for all servers. Server-scoped requests can follow the server's configured review policy. Read Data Deletion before confirming.
How do I get help?
Visit Clocky Support or email support@clockybot.com.